Cleaning, laundry and gardening, all from one team you can trust

These terms apply to our domestic, commercial and one-off cleaning services. In these terms, “Contractor” means Smart Choice Cleaning Ltd and “Client” means the customer.

These are the Smart Choice Cleaning terms of business and you enter into this Agreement once you make an order for our services by phone, email, in person, or in writing.

All requests and notifications regarding the service must be communicated directly to our office staff. To ensure that communications are logged correctly, contact should not be made via the on-site cleaning staff.

Services

1. The Contractor provides a full range of domestic and small office cleaning services. The term “cleaning” does not include the removal of oil, paint, varnishes or other such substances.
2. The Contractor has a 2.00-hour minimum service period for regular cleans and a 4.00-hour minimum service period for one-off cleans and will provide the Client with an estimate before work commences. Any quotes provided by the Contractor, including any description of jobs to be performed, are estimates only and do not represent a guarantee of work to be performed during the contracted hours. The ability of the Contractor to complete the quoted tasks for each service may vary depending on the state of the property, the additional cleaning required or any other factor outside of the Contractor’s control.
3. Unless specifically directed otherwise, the Contractor will only perform the services during the agreed contracted hours. If the amount of time needed to provide the services differs significantly from the initial estimate, then an adjustment to the price will be necessary. From time to time, the Client may request that the Contractor perform additional work in excess of the agreed hours and in such circumstances, the Contractor will invoice the Client for any additional hours worked. If the conditions in the Client’s home change (i.e., a new pet or additional household members), it may be necessary to revise the service charge.
4. In addition to the general cleaning services, the Contractor can provide the Client with add-on services such as ironing, interior window cleaning, cleaning the inside of the oven etc. Such services must be requested in advance and additional fees will be incurred when such services are requested.
5. Upon specific request of the Client, the Contractor can provide carpet cleaning services and pressure washing services, although the Contractor takes no responsibility for this provided service and is not liable for any damage that may be caused by these processes.
6. The Contractor shall not be liable for failure to carry out work if prevented from doing so as a result of any circumstances beyond the Contractor’s control, such as servant shortage, illness, or unavailability etc. The Client will not be charged for any work not actually undertaken by the Contractor in such circumstances.

Payments

7. All work performed by the Contractor under this Agreement will be invoiced to the Client based on the number of hours worked and not on any other basis. The Contractor will agree with the Client the number of hours that will be worked and will invoice the Client in accordance with that Agreement.
8. The Contractor’s charges will be invoiced per calendar month, and invoices are required to be paid on the 15th day of the following calendar month for services provided or on the day of cleaning of a one-off clean. In the event of any payment not being received, the Contractor reserves the right to add compound interest at 3% per week to the overdue sum. The Contractor reserves the right to recover any outstanding debt by way of Petty Debt Court and/or to suspend service until accounts are settled in full.
9. Payment methods for the charges of the Contractor will be made by direct debit for all regular contracts and by bank transfer directly to the Contractor for all other contracts/services provided. On the occasion Clients may need to pay by cheque, there will be an additional administration fee of £2.00.
10. The Contractor reserves the right to re-evaluate its charges at any time to allow for business-related costs referred to above and shall give the Client 14 days’ advance notice of any changes.

Access to property

11. In order to enable the Contractor to undertake the services, the Client agrees to give the Contractor a key and/or details of any relevant access codes. If the Client has an alarm and if a code is not provided to the Contractor, it is expected that the alarm will be turned off on the days that the services are to be provided. The Client accepts that arrival times may vary due to circumstances beyond the Contractor’s control, such as road works, traffic delays, and parking difficulties.
12. The Contractor agrees to keep any details of keys and access codes strictly confidential and take all reasonable steps to ensure the security of any physical keys and access codes. The Contractor accepts no liability of any nature for any losses that may arise from the Client’s provision of any key and/or access details and the Client hereby indemnifies the Contractor in respect of any losses that may be sustained as a result, howsoever caused.
13. If the Contractor is prevented from gaining access to the Client’s property to carry out work as arranged, the time lost to the Contractor shall be considered to be 1 hour per employee involved and the Contractor reserves the right to invoice the Client accordingly.

Breakage, damage and rectification

14. If the Client has a concern regarding the quality of the service provided, he or she is obliged to raise that concern immediately and, in any event, no later than 24 hours of the service being provided. If the concern is justified, the Contractor will arrange for the re-cleaning or rectification of the area under dispute for no additional charge. The Client will remain liable to pay for hours worked by the Contractor providing the initial services (other than those hours spent rectifying the concern), and the Contractor will offer no refund.
15. The Contractor is insured; however, it shall not be liable for any loss, damage, spillage, or injury arising from the breaking or disintegration during cleaning by the Contractor’s servants or agents of any cracked, defective or broken parts of the property (structure and content) of the Client, nor will the Contractor be liable for any loss, damage, spillage, scuffs, scratches, paint discolouration, or injury arising from the general wear and tear resulting from the cleaning by the Contractor’s servants or agents. The Contractor expects the Client to secure and/or move any items of either extreme monetary or sentimental value and assumes that all surfaces are sealed and ready to be cleaned without causing harm. The Contractor takes no responsibility for items of either extreme monetary or sentimental value that have not been secured and/or moved.
16. The Contractor reserves the right to take all reasonable steps to make good any damage for which it may be liable under this Agreement in lieu of making payment in respect thereof. Subject to the Contractor taking all reasonable steps to make good any damage for which it is liable under this Agreement, it shall not be liable to the Client for any further compensation.
17. Where the Contractor is liable to compensate for damaged items, such compensation will be limited to the actual value of the item at the time of breakage and not the cost of a replacement item, the whole in accordance with the principles applied by its insurer. For the avoidance of any doubt, the obligation of rectification and/or replacement is limited only to the actual item or area damaged and not to replacement or rectification of an entire set or workspace. The Contractor is not liable to reimburse replacement items purchased by the Client prior to consent by the Contractor.
18. If the Contractor provides ironing services to a Client, the Client is expected to provide the Contractor with an ironing board and iron in good working order. The Contractor shall not be liable for any damage caused to items of clothing caused by a defective ironing board or iron, nor will the Contractor undertake or be responsible for any haberdashery services in respect of any items submitted for ironing.

Cancellation and changes

19. It is a condition of this Agreement that the Client provides a minimum of three working days’ notice to cancel work as arranged. If less than three working days’ notice is given, the time lost to the Contractor shall be considered to be one hour per employee involved and the Contractor reserves the right to invoice the Client accordingly.
20. It is a condition of this Agreement that the Client will provide a minimum of one working day’s notice to make any changes to the arranged work or property access.
21. The Contractor will not tolerate any form of verbal, physical, or written abuse of its servants or agents and reserves the right to refuse or withdraw its service with immediate effect and without notice.
22. Cancellation of regular cleaning slots is permitted for a maximum of two consecutive cleans in a row in order to guarantee retaining the cleaning slot. Unless otherwise agreed, all cancellations of more than two consecutive cleans may result in the loss of a regular cleaning slot and an alternative slot may be offered upon return. The minimum cancellation of three working days’ notice to cancel work as arranged applies.
23. If the Client has tested positive for Covid or has contracted the Flu, cancellations made less than three working days in advance will be charged at 50% of the work as arranged.
24. All cancellations or changes to the original agreement need to be communicated to the Contractor in writing via one of the following options: by email at info@smartchoicecleaning.co.uk; through our cancellation facility at www.smartchoicecleaning.co.uk; or by post to Smart Choice Cleaning, Unit 3, Rocquaine Industrial Centre, Route De Rocquaine, St Pierre du Bois, GY7 9HS.

Obligations of the Client

25. The Client shall provide, free of charge, all necessary electricity, hot water, heating, ventilation, and other facilities, which may be required to enable the Contractor to carry out the work. The Contractor reserves the right to refuse to carry out its services in environments unsafe for working in, including extreme heat or cold. All fragile, breakable and/or high value (whether sentimental or expense) items must be secured or removed before the Contractor provides each service and the Contractor takes no responsibility for any damage caused to such items.
26. The Contractor uses its own cleaning products and tools and trains its cleaners in the use of those products and tools. If the Client requests that the Contractor use the Client’s cleaning products or tools, the Contractor will not accept liability for any loss or damage arising out of the Contractor’s use of those products or tools in providing the cleaning services.
27. It is a condition of the Agreement that the Client hereby undertakes that he or she will not during the period of the Agreement or for the period of 12 months after the termination thereof: (a) refer any person or persons employed by the Contractor to anyone unless the Client refers the Contractor itself; or (b) offer to give to any person or persons employed by the Contractor any employment similar to his or her employment with the Contractor. The expression “Client” in this context includes, in the case of a company, its beneficial owners.
28. If the Client acts in breach of clause 27 above, a fee of £1,000 will be payable and will be due within 30 days of notification by the Contractor to the Client.
29. If the Client is not completely satisfied with the services provided, it must inform the Contractor immediately (and in any event no later than 24 hours after the services were undertaken). Failure to do so will result in the Contractor having no obligation of rectification or replacement, subject always to the damage being attributable to the actions of the Contractor.

Liability

30. No claim against the Contractor in respect of alleged negligence of the Contractor, its servants or agents, or any alleged defect in the Contractor’s plant, machinery or materials or in respect of any other matter shall be valid unless the Contractor receives notice in writing thereof at its Registered Office within seven days after the happening of the event giving rise to the claim. Unless notified otherwise, any claim will be referred directly to the Contractor’s insurer for assessment. Clients are expected to provide photographic evidence where possible.
31. The Contractor undertakes to be fully insured in respect of the Employer’s Liability.
32. The liability of the Contractor in respect of any one claim or series of claims successfully brought against the Contractor in a Court of Law and arising from any one incident involving negligence of itself, its servants or agents, or through any defect in its plant or machinery shall be limited to the sum of £5,000,000.

Confidentiality and data processing

33. The Contractor recognises that this Agreement creates a confidential relationship between the Contractor and the Client and that information relating to the Client’s affairs may become known to the Contractor and/or its servants during the term of this Agreement. The Contractor agrees to, and to ensure its servants agree to, keep confidential any personal data regarding the affairs of the Client and not to disclose such information to any other person except as described in our Privacy Policy or as otherwise required by law.
34. The Client recognises that the Contractor may be required to collect and process personal data relevant to the Client and hereby agrees to the collection and processing of any personal data for the purposes of administering the Contractor’s obligations under this Agreement and as described in our Privacy Policy. For the purposes of clauses 33 and 34, the terms “process” and “personal data” are in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.

Variation

35. The Contractor reserves the right to amend these terms for any reason and will provide the Client with no less than seven days’ advance notice of any changes to these terms.

Termination

36. The engagement of the Contractor under this Agreement shall continue unless and until determined by not less than 14 days’ notice in writing given by either party to the other. Termination by the Contractor of its engagement under this Agreement shall be without prejudice to its rights against the Client for failure to pay the Contractor’s charges.

Governing law and disputes

37. This contract and the arrangements referred to therein are subject to the laws of Guernsey and any disputes arising out of this contract or the arrangements referred to therein shall be subject to the exclusive jurisdiction of the courts and tribunals of Guernsey.

Smart Choice Cleaning Ltd – Oven Cleaning Terms & Conditions. The oven cleaning services provided by Smart Choice Cleaning Ltd (“Company”) are subject to your (“Customer”) compliance with and acceptance of the terms and conditions outlined below. Please read this agreement carefully.

1. Definitions

In these Terms and Conditions: “Oven Cleaning” refers to any oven cleaning service we provide, including single, double, or range oven cleaning, and microwave/combination oven, hob, and extractor fan cleaning. “Booking” means the use of one of our services on one particular occasion.

2. Applications

All Bookings for oven cleaning services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the Company by an authorised signatory.

3. Payments

3a. All work performed by the Company under this Agreement will be invoiced to the Customer based on the number of hours worked and not on any other basis. The Company will agree with the Customer on the number of hours that will be worked and will invoice the Customer in accordance with that Agreement.

3b. The Company’s charges will be invoiced per calendar month, and invoices must be paid on the 15th day of the following calendar month for services provided, or on the day of cleaning for a one-off clean. In the event that any payment is not received, the Company reserves the right to add compound interest at 3% per week to the overdue sum. The Company reserves the right to recover any outstanding debt by way of Petty Debt Court and/or to suspend service until accounts are settled in full.

3c. Payment methods for the charges of the Company will be made by direct debit for all regular contracts and by bank transfer directly to the Company for all other contracts/services provided. If a Customer needs to pay by cheque, an additional administration fee of £2.00 will apply.

3d. The Company reserves the right to re-evaluate its charges at any time to allow for business-related costs referred to above and shall give the Customer 14 days’ advance notice of any changes.

4. Cancellation / non-delivery of services

4a. Customer cancellation / non-attendance. For cancellations within 24 hours, a 100% fee will be charged. If the Company’s cleaning staff are unable to gain access to the property due to the Customer’s failure to make reasonable arrangements for access, the Company will charge the full cancellation fee. The Company’s cleaning staff will only wait 15 minutes after the agreed appointment time unless you have contacted us prior to your appointment to advise of any delay.

4b. Smart Choice Cleaning cancellation / non-attendance. The Company will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances, the Company will use its best endeavours to arrange an alternative time suitable to both parties for the performance of its services. Where the Company fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall the Company be liable for any other losses including loss of profit or consequential loss.

4c. Failure to pay cancellation fee. Any cancellation fee should be paid to the Company within 7 days using the payment details provided. Failure to make payment will result in your information being passed on to a third-party debt collection agency, which has the right to add an additional fee to cover costs.

5. Working conditions

5a. In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event, the Customer will be charged 100% of the Booking cost. If the oven clean is rescheduled (after the environment has been rendered safe), the Customer will be charged a fee equivalent to 50% of the cost of the original Booking.

All electric and gas supplies must be fully operational, and the oven, hob, and extractor must be in good working order to allow us to clean. The Company’s cleaning staff must also have access to a water supply to complete the cleaning. The Company’s cleaning staff not being able to complete the clean due to any of these factors may result in a fee.

5b. Equal opportunities. The Company is an Equal Opportunities Employer. We recruit our employees based on their ability to do the job and aim to ensure that all employees are treated equally, regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation, or disability.

6. Use of Customers’ equipment

Our staff are strictly instructed not to use any of your personal equipment while in your home. They will ask to use your water supply and maybe your electric supply to complete the service. If you agree to permit staff members to use any of your equipment or telephone, the Company will not be liable for any costs that may occur.

7. Liability

7a. Key holding. The Company undertakes to provide absolute security for your keys at all times. In the unlikely event that the Company loses any keys, we will make appropriate arrangements as soon as reasonably possible. The Company shall not be liable for any loss or damage as a result of a delay caused by you.

7b. Liability for death or personal injury. Nothing in this contract shall limit or exclude the Company’s liability for death or personal injury caused by negligence.

8. Complaints

If you are dissatisfied with the service you have received from the Company, contact the Company’s office team within 48 hours. The Company will endeavour to ensure that all your concerns and complaints are resolved quickly and amicably with our team. The Company will not be liable for any additional costs imposed by a third party.

9. Compensation

9a. Oven cleaning. Damage to/loss of property: in the event of damage or loss resulting from negligence, the liability of the Company shall be limited (at Smart Choice Cleaning Ltd’s discretion) to the repair or replacement cost of the item, taking into account its age and condition. The Company shall not in any event be liable for any loss of profit or consequential loss.

9b. Claiming compensation. Any claim for compensation must be notified to the Customer Service team as soon as possible and in any event within 4 days of the damage occurring.

10. Use of Customer information

The information you give will be held and used by the Company to perform the business for which we are registered. This may include sending you details of the Company’s offers and services that may be of interest to you. If you do not wish to be contacted about offers, please contact us, and we will take you off our mailing list. See our Privacy Policy for more information.

Smart Choice Cleaning Ltd – Laundry Service Terms & Conditions. The laundry services provided by Smart Choice Cleaning Ltd (“Company”) are subject to your (“Customer”) compliance with and acceptance of the terms and conditions outlined below. Please read this agreement carefully.

By using the Company’s laundry services, you indicate your agreement to be bound by these terms. This agreement is strictly between the Company and the Customer and does not in any way constitute or imply a relationship with any third parties. By using the Company’s laundry services, and for the mutual benefit of both parties, the Customer agrees to the following terms and conditions:

1. Garment care, missing or damaged goods

The Company will use industry-standard practices to ensure that washing, drying, and folding services are maintained to a high standard. The Company does not inspect manufacturer care labels due to time constraints and does not guarantee adherence to specific care instructions. Only front-load, commercial-grade washers with fast extraction cycles are used for laundering.

The Company assumes no liability for: normal wear and tear, shrinkage, or damage occurring during washing and drying; garments requiring special care or delicate items requiring attention beyond standard processes; and the inability to remove all stains.

The Company reserves the right to refuse cleaning of any garment.

The Company is not responsible for the loss or damage of personal items left in garments, such as money, jewellery, or other valuables.

2. Customer responsibility

Customers must determine whether they can accept the risk of potential loss or damage to any garment. If the risk is unacceptable, the garment should not be included. Customers are required to check pockets, inspect garments for non-washable items, and remove personal items before handing them over.

3. Claims

Customers must notify the Company of any lost or damaged items within seven (7) business days of delivery. Failure to notify within this timeframe constitutes a waiver of any claims. Claims must include sufficient details, such as order information and photographs (if applicable), to support resolution.

4. Allergy notice

The Company uses commercial washing machines, which may contain trace amounts of detergents from prior use, including non-hypoallergenic products. By using the Company’s laundry services, Customers acknowledge and assume the risk of potential allergic reactions.

5. Liability limitations

The Company’s liability under this agreement is limited to general monetary damages not exceeding the charges for the specific term of service during which the alleged damages occurred. This limitation is the exclusive remedy available to Customers, regardless of the form of any legal or equitable claim.

6. Customer care commitment

At Smart Choice Cleaning Ltd’s laundry service department, we are dedicated to providing exceptional laundry services that you can trust. Our commitment is built on quality, transparency, and customer satisfaction. Here’s what you can expect:

6.1 Fresh and ready-to-wear every time. Your garments deserve the best care. Our goal is to return your laundry clean, neatly folded, and ready to wear. We handle every order with care and precision to consistently meet your expectations.

6.2 Professional standards in laundry care. With years of expertise and high-quality equipment, we uphold rigorous standards in our cleaning process. Our team is trained to ensure your clothes receive the attention they need for the best possible results.

6.3 Free re-cleaning if you’re not satisfied. If you are not happy with how your laundry has been cleaned, we’ll promptly re-clean the items at no additional cost. Notify us within forty-eight (48) hours of receiving your order to take advantage of this policy.

6.4 Support for lost or damaged items. While we strive for excellence, rare instances of loss or damage may occur. In these cases, we offer reimbursement based on the value of the affected items: a maximum of the order total per Wash, Dry, and Fold. To qualify for reimbursement, claims must be submitted with proof of value within five (5) business days of delivery.

6.5 Exclusions to the commitment. While we aim to handle your items with care, certain conditions are outside our control:

• Natural wear and tear: some fabrics may shrink, tear, or degrade over time due to age, quality, or construction. Such outcomes are considered normal wear and are not covered by this commitment.
• Speciality or delicate items: garments requiring unique care that are not suitable for standard cleaning are processed at the Customer’s risk.
• Unintended contents: damage caused by items left in garments (e.g., ink pens, electronics) is the Customer’s responsibility.

6.6 Transparent and open communication. We believe in clear communication and will always keep you informed. If we identify potential issues with your garments, we will reach out before proceeding. Pricing and services will always be presented upfront, ensuring no unexpected costs.

7. Payments

7.1 All work performed by the Contractor under this Agreement will be invoiced to the Client based on the number of hours worked and not on any other basis. The Contractor will agree with the Client the number of hours that will be worked and will invoice the Client in accordance with that Agreement.

7.2 The Contractor’s charges will be invoiced per calendar month, and invoices are required to be paid on the 15th day of the following calendar month for services provided or on the day of cleaning of a one-off clean. In the event of any payment not being received, the Contractor reserves the right to add compound interest at 3% per week to the overdue sum. The Contractor reserves the right to recover any outstanding debt by way of Petty Debt Court and/or to suspend service until accounts are settled in full.

7.3 Payment methods for the charges of the Contractor will be made by direct debit for all regular contracts and by bank transfer directly to the Contractor for all other contracts/services provided. On the occasion Clients may need to pay by cheque, there will be an additional administration fee of £2.00.

7.4 The Contractor reserves the right to re-evaluate its charges at any time to allow for business-related costs referred to above and shall give the Client 14 days’ advance notice of any changes.

8. Marketing communications

By using the Company’s laundry services, Customers consent to receiving promotional emails, text messages, and other marketing communications. Customers may opt out of marketing communications at any time by using the “unsubscribe” link in emails or contacting the Company’s customer service. See our Privacy Policy for more information.

9. Entire agreement and governing law

This agreement, along with any referenced documents, constitutes the complete and exclusive agreement between the Company and the Customer. Modifications to this agreement are only valid if in writing and signed by both parties. This agreement shall be governed by and construed in accordance with the laws of the state in which the services are provided.

10. Acknowledgment

By using the Company’s Wash, Dry, and Fold services, the Customer acknowledges and agrees to the terms and conditions set forth above. These terms ensure the smooth operation of services and establish clear expectations for both the Company and the Customer.

Smart Choice Cleaning Ltd – Gardening Service Terms & Conditions. The gardening services provided by Smart Choice Cleaning Ltd (“Company”) are subject to your (“Customer”) compliance with and acceptance of the terms and conditions outlined below. Please read this agreement carefully.

The following conditions set forth the rights, obligations, and responsibilities of all parties to this Agreement. In places where the words ‘you’ or ‘your’ appear, they refer to the Customer; ‘we’, ‘us’ or ‘our’ signify the Company’s gardening service; ‘teams’, ‘providers’ refer to the subcontractors who may carry out the gardening services. The present terms and conditions can be changed and/or amended subject to prior written notice. Your attention is drawn to our cancellation policy in Clause 6 of these Terms and Conditions.

1. Introduction

1.1 Please check that the details in these Terms and Conditions and on the Order Confirmation are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing.

1.2 We would be grateful if you would reply to the quotation/estimate e-mail, stating that you have read and accepted our Terms and Conditions, and that your booking details are correct. In the case that you do not reply to this e-mail, we will assume that you have read and accepted the terms and conditions, and that all details as listed are correct.

2. Bookings and confirmation

2.1 At the time of the booking, you have to provide us with an accurate description and size of your garden. The Company’s gardening service reserves the right to amend the quote and charge for any extra work that needs to be carried out.

2.2 If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the Order, or we may make an additional charge of a reasonable sum to cover any extra work that is required.

2.3 Access to property: you shall ensure that access to your property is available either by providing a set of keys in advance of the date of service or by ensuring someone is at the property on the day of the service. Please note that we recommend your presence at the property, as described in Clause 7.3 of these terms and conditions.

2.4 Once a job has been confirmed, a slot will be reserved for the performance of the service. Please note that the job time confirmation is only an estimate, as we do not control circumstances, including but not limited to traffic, bad weather, or force majeure events.

2.5 Please note that it is your responsibility to make parking arrangements. Any parking fees or fines incurred during the service are to be paid by the Customer.

2.6 In the case that our teams have to travel a distance further than 3 miles to pick up or drop off the keys of the property to be serviced, an additional charge may be added based on the distance to be travelled for key pick up/drop off.

3. Pricing and payment

3.1 All work performed by the Company under this Agreement will be invoiced to the Customer based on the number of hours worked and not on any other basis. The Company will agree with the Customer the number of hours that will be worked and will invoice the Customer in accordance with that Agreement.

3.2 The Company’s charges will be invoiced per calendar month, and invoices are required to be paid on the 15th day of the following calendar month for services provided or on the day of cleaning of a one-off clean. In the event of any payment not being received, the Company reserves the right to add compound interest at 3% per week to the overdue sum. The Company reserves the right to recover any outstanding debt by way of Petty Debt Court and/or to suspend service until accounts are settled in full.

3.3 Payment methods for the charges of the Company will be made by direct debit for all regular contracts and by bank transfer directly to the Company for all other contracts/services provided. On the occasion Clients may need to pay by cheque, there will be an additional administration fee of £2.00.

3.4 The Company reserves the right to re-evaluate its charges at any time to allow for business-related costs referred to above and shall give the Customer 14 days’ advance notice of any changes.

3.5 Each one-tonne bag is charged at £10.00. Any extra rubbish not collected during the service may be taken by our operatives for an additional charge. If our Customer does not want us to take away and dispose of the rubbish, the price for bagging the green waste in our bags is an extra £1.00 per bag. Extra green waste, bagged up in bags provided by the Customer but disposed of by our gardeners, is charged at £2.00 per bag.

4. Services we will not be able to perform/undertake

4.1 We do not supply flowers for planting. Customers must choose and purchase any flowers they wish to be planted in their garden.

4.2 We shall not provide the Customer with a flower design project. Clients must have a clear idea of what needs to be planted and where, or an existing design for our staff to follow upon arrival to perform the flower-planting service.

4.3 Unless previously agreed in writing, we will not perform a service for a garden which has Japanese knotweed. It is the Customer’s responsibility to inform us upon booking if there are any such plants. If such information is not provided, we reserve the right to cancel the service upon discovery and charge a £20.00 cancellation fee. If we agree to work in a garden where there is Japanese knotweed, we shall not be responsible for any further damage/overgrowth caused by the plant.

4.4 We do not clear or remove general rubbish, such as broken sheds or fencing.

4.5 We do not perform weed killing.

5. Delays

5.1 Job arrival times are estimated. Although we always do our best to be on time, circumstances out of our control may cause delays. We will not accept responsibility for any Customer losses due to unforeseen or unavoidable delays.

6. Rescheduling and cancellation of appointments

6.1 The Company reserves the right to charge £20.00 in case you decide to reschedule/cancel the appointment on short notice (less than 24 hours prior to the job).

6.2 In the case that you, the Customer, decide to cancel the gardening service upon arrival of our teams, we reserve the right to charge a cancellation fee of £20.00. This cancellation fee will only be applicable to travelling expenses.

6.3 The Company reserves the right to stop the working process or cancel the booking due to bad weather conditions which do not allow us to perform the required service.

6.4 The Company reserves the right to refuse, cease or stop the service process at any time if our staff are abused or threatened in any way.

7. Services

7.1 In order to provide professional and quality service, our teams must have adequate lighting and a water tap available in the garden.

7.2 In instances where the health or wellbeing of our teams is threatened, due to a hazardous environment, the Company reserves the right to cancel the appointment, and will not be liable for any charges/fees which the Customer may accrue from third parties in the case of a cancellation of the service.

7.3 We require that you (or a representative) are present at the end of the Service in order to inspect it and sign off the work as completed to your satisfaction. If you are not present, the Service will be deemed accepted by you.

7.4 We will make every effort to arrive and complete the Services on time; however, there may be delays due to circumstances beyond our control. In this case we will complete the Services as soon as reasonably possible.

8. Our right to sub-contract services

8.1 We reserve the right to sub-contract some or all of the work to be carried out.

8.2 Should we sub-contract any or some of the work, these conditions will still apply.

9. Liability for loss or damage

Our liability for loss or damage is restricted, as clarified below:

9.1 Liability is limited to the subcontractors carrying out the work. Therefore, the subcontractors providing the service will be liable for any loss or damage.

9.2 Should the negligence or breach of contract result in loss of or damage to your property, the team carrying out the job will be liable for the repayment of the sum equivalent to the cost of their repair or replacement, whichever option is the smaller cost.

10. Time limit for claim

10.1 All claims must be notified to us in writing on a formal complaint letter within a seven (7) calendar day period, including photos of the areas/service done you wish to claim for. Therefore, any complaint filed later than 7 working days (from the date the service was provided) will NOT be dealt with.

10.2 Notwithstanding Clauses 8, 9 and 10, our company cannot be held liable for any loss of or damages to the items unless a claim is submitted to us, or to our agent or the Company conducting the collection or delivery of the goods by us, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within a period of 24 hours of completion of the service.

All services are subject to Smart Choice Cleaning Ltd’s Gardening Service Terms & Conditions.

Last updated: 24 September 2026

Smart Choice Cleaning Ltd (“Smart Choice”, “we”, “us”, “our”) is committed to protecting the privacy of everyone we deal with, including our customers, people who enquire about our services, and visitors to this website. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have under the Data Protection (Bailiwick of Guernsey) Law, 2017 (“the Law”).

This policy covers all of our services, including cleaning, oven cleaning, window cleaning, Smart Choice Laundry and Smart Choice Gardening.

1. Who we are

Smart Choice Cleaning Ltd is a locally owned and operated business in Guernsey. We are the “controller” of the personal information described in this policy, which means we decide how and why it is used and we are responsible for looking after it.

Smart Choice Cleaning Ltd
Unit 3, Rocquaine Industrial Centre, Route de Rocquaine, St Pierre du Bois, Guernsey GY7 9HS
Telephone: 01481 266616
Email: info@smartchoicecleaning.co.uk

We are registered with the Office of the Data Protection Authority (ODPA) as a controller.

2. What personal information we collect

When you ask for a quote or contact us, for example through the quote form on this website, by phone or by email, we collect:

• your name, email address and telephone number;
• the address of the property to be serviced, including parish and postcode;
• your business name, if you are enquiring for a business;
• details about the service you need, such as property type, number of bedrooms and bathrooms, how often you would like us, your preferred start date and any other information you choose to give us; and
• how you heard about us and whether you are an existing customer.

When you become a customer, we also collect and keep:

• records of the services we provide, appointments, invoices and payments;
• payment information, such as bank details for direct debit or bank transfer;
• information we need to access your property, such as keys, key-safe details or alarm codes, and any special instructions (for example about pets, parking or rooms to avoid);
• for laundry, details of your collections and deliveries; for gardening, a description of your garden and the work required; and
• correspondence with you, including any feedback, complaints or claims.

Sensitive information. We do not ask for sensitive (“special category”) information such as health details. If you choose to tell us something of this kind, for example about an allergy that affects the products we use, or illness when cancelling an appointment, we will only use it to provide our services safely and to manage your booking.

When you apply to work with us, we collect the information in your application, such as your CV, contact details, right-to-work and housing licence information, and references, and use it only to assess and manage your application.

When you use this website, we collect limited technical information such as your IP address and browser type, and use a small number of cookies (see section 10).

3. How we use your information, and our lawful basis

Under the Law we must have a lawful reason for using your personal information. We use it as follows:

• To respond to your enquiry and prepare a quote, because you have asked us to take steps before entering into a contract.
• To provide our services, including scheduling appointments, accessing your property, collecting and returning laundry, and communicating with you about your bookings, because this is necessary to perform our contract with you.
• To invoice you, take payment and recover any money owed, to perform our contract and in our legitimate interests.
• To keep business, accounting and tax records, to comply with our legal obligations.
• To deal with feedback, complaints, claims and insurance matters, in our legitimate interests and, where relevant, to establish or defend legal claims.
• To keep our records up to date and improve our services, in our legitimate interests in running a well-organised business.
• To send you information about our services, see section 4.
• To keep this website secure and working properly, in our legitimate interests.

We keep our customer and job records in our business management system, which enables us to have ready access to your information and to provide our services efficiently.

4. Keeping in touch and direct marketing

If you are a customer, we may contact you by email, text message, phone or post with news about our services, such as new services we have launched, where this is in our legitimate interests or where you have agreed to it. We will not sell your information or share it with other organisations for their own marketing.

You can opt out of marketing at any time by using the “unsubscribe” link in our emails or by contacting us at info@smartchoicecleaning.co.uk. We will still send you messages about your bookings and account.

5. Who we share your information with

Your information is only seen by those who need it. Depending on the service, we may share it with:

• our employees, who are trained in handling customer information and keeping keys and access codes confidential;
• trusted subcontractors who carry out work on our behalf, for example some gardening services, who receive only the information they need to do the job;
• service providers who support our business, such as our website and email hosting providers, IT support, our business management software provider, our bank and direct debit provider, and our accountants;
• our insurers and professional advisers, where needed to handle a claim or obtain advice;
• debt collection agencies, where an account remains unpaid in line with our terms and conditions; and
• the police, courts, regulators or other authorities, where we are required or permitted to do so by law, or where necessary to protect someone’s vital interests.

We require our service providers to keep your information secure and to use it only on our instructions.

6. Where your information is stored

We are based in Guernsey. Some of our service providers may store or process information outside the Bailiwick, for example in the United Kingdom or the European Economic Area, which are recognised as providing adequate protection for personal information. If your information is transferred anywhere else, we will make sure appropriate safeguards required by the Law are in place.

7. How long we keep your information

We keep personal information only for as long as we need it:

• Quote requests that do not lead to a booking are kept for up to 12 months, so we can respond if you get back in touch.
• Customer records, including invoices and payment records, are kept for as long as you are a customer and for six years afterwards, to meet our accounting and legal obligations and to deal with any claims.
• Keys and access codes are returned or securely destroyed when our services end.
• Job applications from unsuccessful applicants are kept for up to six months.

We keep information securely and delete or anonymise it when it is no longer needed. We may keep anonymous statistics about the use of our services.

8. How we protect your information

We use appropriate technical and organisational measures to protect your information, including access controls on our systems, secure handling of keys and access codes, and staff training. This website uses an encrypted (HTTPS) connection.

9. Your rights

Under the Law you have the right to:

• be informed about how your personal information is used (this policy);
• access the personal information we hold about you;
• have inaccurate or incomplete information corrected;
• have your information erased in certain circumstances;
• restrict how we use your information in certain circumstances;
• object to our use of your information where we rely on legitimate interests, and to object at any time to direct marketing;
• receive information you have given us in a portable format, or have it sent to another organisation, where technically feasible;
• withdraw your consent at any time, where we rely on consent; and
• not be subject to decisions based solely on automated processing. We do not make any such decisions.

To exercise any of these rights, please contact us using the details in section 1. We will usually respond within one month, and there is normally no charge. We may need to confirm your identity before we can help.

10. Cookies and this website

Cookies are small files stored on your device when you visit a website. This website currently uses only a small number of cookies that are needed for it to work and to display content correctly:

• PHPSESSID: a standard session cookie that helps the website work as you move between pages. It is deleted when you close your browser.
• breakdance_session_count, breakdance_last_session_id and breakdance_view_count: set by our website builder to count visits and page views on your device, so the website can adjust what it displays. This information stays on your device and is not used to identify you.

We do not currently use analytics, advertising or social media tracking cookies. If we introduce them in future, we will update this policy and ask for your consent where required.

This website uses Google Fonts. To display our fonts, your browser connects to Google’s servers, which means your IP address is shared with Google. You can read more in Google’s privacy policy.

You can control and delete cookies through your browser settings. Blocking essential cookies may affect how the website works.

Links to other websites. Our website contains links to other sites, such as our Facebook page and our review platform. We are not responsible for the privacy practices of those sites, so please read their privacy policies.

11. Children

Our services are provided to adults and businesses. We do not knowingly collect personal information from children through this website.

12. Contact us and complaints

If you have any questions about this policy or how we use your information, or wish to exercise your rights, please contact us at info@smartchoicecleaning.co.uk, on 01481 266616, or by post to Smart Choice Cleaning Ltd, Unit 3, Rocquaine Industrial Centre, Route de Rocquaine, St Pierre du Bois, Guernsey GY7 9HS.

If you are unhappy with how we have handled your information, please tell us so we can try to put it right. You also have the right to complain to the data protection regulator:

The Office of the Data Protection Authority (ODPA)
Block A, Lefebvre Court, Lefebvre Street, St Peter Port, Guernsey GY1 2JP
Telephone: +44 (0)1481 742074
Email: info@odpa.gg
Website: www.odpa.gg

13. Changes to this policy

We may update this policy from time to time, for example if we introduce new services or change how we use personal information. The latest version will always be available on this page, with the date it was last updated shown at the top.