We appreciate the trust you have in Smart Choice Cleaning Ltd by allowing us to work within your home, so we choose our employees with the same care you have used in choosing a house cleaning service. Our professional and friendly staff are carefully screened and interviewed, and all housing licenses are checked. We then select qualified applicants who enjoy cleaning and want to work for a professional company.
Our employees are our most valued assets, without them we could not serve you. Each employee is specially trained by an experienced supervisor in the techniques and quality standards offered by Smart Choice Cleaning Ltd. We work side-by-side with each trainee until they have acquired the skills necessary to provide the quality cleaning you deserve.
If you would like Smart Choice Cleaning Ltd to hold your house key, we will undertake to provide the utmost security possible. It will be stored, labeled and controlled by us using our uniquely created in-house key handling system which enables only our staff to match your key to your home.
Of course, our staff are trained to be careful with your belongings, but it is good to know that we are fully insured against any damage that may occur while we clean your home or office.
Regular Cleans: within 7 days by bank transfer or through prior arrangement by direct debit on the 15th of every month.
One-Off Cleans: payment due on completion.
Small Office Cleans: within 7 days by bank transfer or through prior arrangement by direct debit on the 15th of every month.
For cancellations less than 24 hours notice a charge equal to one hour for two cleaners will be charged at the rate of cleaning appropriate for the type of cleaning that was to be undertaken. There is no charge for cancellations made between 24 and 48 hours.
A one-hour charge for two cleaners at the rate of cleaning appropriate for the type of cleaning that was to be undertaken will be applied in all circumstances of no access into a property for which an arrangement for cleaning has been made.
Smart Choice Cleaning Ltd office hours are from 9:00 am - 5:00 pm Monday to Friday, excluding bank holidays.
Cleaning is available from 8:30am - 6:30 pm Monday to Friday and 9:00 am - 4:00 pm on Saturdays. Evening small office cleans can be arranged upon request and according to availability.
We are closed for cleaning services on Christmas Day, Boxing Day, New Years Day, Good Friday, and Easter Monday only, we are available subject to prior arrangement all other bank holidays throughout the year.
Please see our full terms and conditions of contract, which are also provided on the reverse side of all estimates and invoices.
Please contact us directly to arrange for one of our representatives to visit you to provide you with a estimate for the cleaning of your home. All estimates are confirmed in writing to you. Signed acceptance of estimates by clients is required before Smart Choice Cleaning Ltd will undertake a regular cleaning contract.
Engagement of Smart Choice Cleaning Ltd under acceptance of the terms and conditions of contract shall continue unless and until determined by not less than 14 days' notice in writing.
Smart Choice Cleaning Ltd is under no obligation to provide full refunds or money back on cleans for which there is some dispute over the quality of the service provided. Settlement of disputes over quality of the service provided shall be made by way of re-cleaning in the areas under dispute at no additional charge as long as claims are made to the company within 24 hours.